• Buy 2 Or More Pairs, Free Standard Shipping
  • Summer Vacation Buy 1, Get Other Frames 50% Off
  • Order/General
    • 1. How to confirm your order?
    • Every order will get an confirmation email with your order number. If you don’t receive the email, please check your spam box. After your confirmation, we will start shipping as soon as possible.
    • 2. Oh no! I want to change something about my order. What should I do?
    • Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call +1-(646)-760-8003 or send an email to support@zeelool.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.
  • Frames/lens
    • 1. Can I buy frames alone?
    • Choose Frame-only and the glasses is paired with plastic lenses.
    • 2. Do you offer glasses that turn into sunglasses outdoors?
    • Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First select your eyeglasses frames and then select photochromic lens. And that’ll do it.
    • 3.I Do Not Want Prescription Lens, But I Need Coatings, What Should I Do?
    • Choose "Non prescription". Then You Can Select Whichever Coatings You Want.
    • 4. What are Photochromic Lenses ?
    • Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. We carry the Transitions® brand of photochromic lenses for our 1.50, 1.61, and 1.67 lenses, for both single-vision and progressive glasses.
    • 5. What are Polarized Lens ?
    • Polarized lens is a sunglass lens that greatly reduces the glare from light that is Polarized horizontally, meaning the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water.
  • Delivery/Shipping
    • 1. How Do I Track My Order?
    • Input your order number or tracking number into the ‘Track order ’ column on our website. Remember to check your spam inbox if you do not receive our email with all the information.

    • 2. How long does it take for processing and when should I expect my order?
    • The processing depends on the prescription. if your lenses do not need be customized, it will take 3 business days or so. If not, the processing takes 3-5 more days. The shipping time is 10-20 business days. So after you make an order, you can receive your glasses in one month in general.
    • 3. What does the packing consist of?
    • Click here and see what we prepare for you.
    • 4. Can I have gift box instead of common glasses box?
    • Yes. We now provide gift boxes. After you enter shopping cart, you can find the choice at the bottom of the page. You can also click here.
  • Prescriptions
    • 1.What Does My Prescription(Rx) Mean?
    • Your Rx is what an ophthalmologist (an MD) or optometrist (a doctor of optometry) provides to correct your vision with a pair of eyeglasses with corrective lenses. (You need an Rx written specifically for eyeglasses; an Rx for contact lenses will not work for eyeglasses!) An Rx will have horizontal rows or vertical columns. The top row or first column will always be for the right eye, abbreviated as OD.The second row or column will always be for the left eye, abbreviated as OS. Each row of an Rx has three main sections: Sphere (SPH), Cylinder (CYL), and AXIS. The SPH section corrects nearsighted or farsighted vision. The CYL and AXIS sections correct an astigmatism. There may also be a fourth section on the Rx , NV-ADD (for Near Vision-Reading ADDition), which could be used to order a pair of bifocal or progressive glasses with a close-up vision section in the bottom part of the lens The SPH, CYL, and NV-ADD numbers will always have a plus or minus sign.
    • 2. How do I get my prescription?
    • Zeelool does not provide eye test for glasses. Please visit your ophthalmologist or optometrist to obtain both an eye test and a prescription.They are legally obliged to provide you with a copy of your prescription. Make sure you ask them if they do not give you. Please also ask your doctor to measure and record your pupillary distance(or PD) on your prescription. Your PD is the distance in millimeters between the centers of your pupils. Your PD is not always included in your prescription, but it is very helpful for us when making your glasses to make sure that they fit you perfectly.
    • 3. If I need to get a new prescription glasses, what should notice?
    • Well. You need to get an ophthalmic examination first, if it’s your first time to purchase a new prescription glasses. In this way, medical optometry could identify whether you have eye diseases or not. Next, you could know what kind of frames match your face or hair through searching the Internet. If you have any questions, please feel free to ask our Live Help in working time.
    • 4. How to measure your PD?
    • Pupil distance is very important. If your prescription do not have one, here is a DIY steps for you.
  • Returns/Refund
    • 1. What's the Return Policy?
    • Zeelool strives to offer quality glasses and our Quality Assurance team tests each and every pair of glasses before they are sent to our customers. This is to help ensure that products being shipped match our expectations of quality, reliability, and durability. We want all of our glasses to last, function, and look good! If you have any problems or you're not satisfied with your glasses, you have thirty (30) days from the date you receive the glasses to contact us.
      If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge or refund you(excluding shipping). This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
    • 2. How to Return Your Glasses:
    • Several simply instructions as follows:
      Contact zeelool via e-mail at support@zeelool.com within 30 days of receiving your eyeglasses. All Returns must be returned in their unworn, original condition. 

      Package your glasses securely and leave a note include your name, order number, e-mail box used when you placed the order and a brief note describe the returning reason of the glasses; or a copy of the prescription as well as PD that you received from doctor, so that Zeelool can inspect the glasses.
      Zeelool would feel sorry if your glasses were getting lost during the shipment. Therefore, shipping your return by a traceable method is recommended.
      Tips: we are NOT responsible for the return postage, so you need to bear the postage by yourself.
    • 3.What if my order information is wrong?
    • You can change your order information within 36 hours after your placing order. After 36 hours, you need to contact zeelool via e-mail support@zeelool.com to determine whether the product has been shipped, if it's not sent out , we could help you change the order information, if it's sent out, you should be responsible for the wrong order.
  • Payments
    • 1. What Payment Methods Do You Accept?
    • We Accept PayPal Payments and credit card. Our Payment Is Support@Zeelool.Com. Other Payment Channels Are In Progress.

    • 2. Can I pay in other currencies?
    • We accept USD, CAD and AUD at present. Other currencies are in progress.