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  • Order/General
    • 1. How to confirm your order?
    • Every order will get an confirmation email with your order number. If you don’t receive the email, please check your spam box. After your confirmation, we will start shipping as soon as possible.
    • 2. Oh no! I want to change something about my order. What should I do?
    • Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call +86 158-3828-0510 or send an email to support@zeelool.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us.
  • Frames/lens
    • 1. Can I buy frames alone?
    • Choose Frame-only and the glasses is paired with plastic lenses.
    • 2. Do you offer glasses that turn into sunglasses outdoors?
    • Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First select your eyeglasses frames and then select photochromic lens. And that’ll do it.
    • 3. I do not want prescription lens, but I need coatings and photochromic lens, What should I do?
    • Choose single vision with both SPH and CYL in “0” strength. Remember to input the PD,Then you can select whichever lens or coatings you want.
    • 4. How to order reading glasses?
    • Click here and follow the steps.
  • Delivery/Shipping
    • 1. How do I track my order?
    • Every order will get an email with tracking number of the shipment. If you don’t receive it, just check your spam box. You can track your order on https://www.17track.net/en
    • 2. How long does it take for processing and when should I expect my order?
    • The processing depends on the prescription. if your lenses do not need be customized, it will take 3 business days or so. If not, the processing takes 3-5 more days. The shipping time is 10-20 business days. So after you make an order, you can receive your glasses in one month in general.
    • 3. What does the packing consist of?
    • Click here and see what we prepare for you.
    • 4. Can I have gift box instead of common glasses box?
    • Yes. We now provide gift boxes. After you enter shopping cart, you can find the choice at the bottom of the page. You can also click here.
  • Prescriptions
    • 1. How do I get my prescription?
    • Zeelool does not provide eye test for glasses. Please visit your ophthalmologist or optometrist to obtain both an eye test and a prescription.They are legally obliged to provide you with a copy of your prescription. Make sure you ask them if they do not give you. Please also ask your doctor to measure and record your pupillary distance(or PD) on your prescription. Your PD is the distance in millimeters between the centers of your pupils. Your PD is not always included in your prescription, but it is very helpful for us when making your glasses to make sure that they fit you perfectly.
    • 2. If I need to get a new prescription glasses, what should notice?
    • Well. You need to get an ophthalmic examination first, if it’s your first time to purchase a new prescription glasses. In this way, medical optometry could identify whether you have eye diseases or not. Next, you could know what kind of frames match your face or hair through searching the Internet. If you have any questions, please feel free to ask our Live Help in working time.
    • 3. How to measure your PD?
    • Pupil distance is very important. If your prescription do not have one, here is a DIY steps for you.
  • Returns/Refund
    • 1. What’s your return policy?
    • Zeelool strives to offer quality glasses and our Quality Assurance team tests each and every pair of glasses before they are sent to our customers. This is to help ensure that products being shipped match our expectations of quality, reliability, and durability. We want all of our glasses to last, function, and look good! If you have any problems or you're not satisfied with your glasses, you have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number.
    • 2. How can I return?
    • Several simply instructions as follows:

      i. Contact zeelool via e-mail at support@zeelool.com within 30 days of receiving your eyeglasses. Zeelool will happily provide you a return authorization (RA) number. All Returns must be returned in their unworn, original condition.

      ii. Package your glasses securely and leave a note include your name, order number and a brief note describe the returning reason of the glasses; or a copy of the prescription as well as PD that you received from doctor, so that Zeelool can inspect the glasses.

  • Payments
    • 1. What payment methods do you accept?
    • We accept PayPal payments. Our payment is support@zeelool.com. Other payment channels are in progress.
    • 2. Can I pay in other currencies?
    • We accept USD and CAD at present. Other currencies are in progress.